official's Privacy Policy
This document explains how important your personal information is to official casino and provides full details on how that information is collected, stored and protected.
Table of Contents
1 Introduction and Scope
official casino ("we", "our", "platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy provides full details on how your personal information is handled when you use official's website and related mobile applications.
This policy is an integral part of official's Terms and Conditions. By using our services you voluntarily consent to this privacy policy. If you do not agree with any part of this policy, you are asked to refrain from using our services.
This policy applies only to the official casino platform. External third-party websites or services may have their own privacy policies, for which we are not responsible.
2 Data Collection
official casino collects two types of information: information you provide directly and technical information collected automatically.
Directly Collected Information
- Name, date of birth, and national ID or passport details (for identity verification)
- Email address and mobile number (for communication and account security)
- Residential address
- bKash, Nagad or Rocket mobile wallet number (for processing transactions)
- Username and password created by the user
Automatically Collected Information
- IP address and device type
- Browser and operating system information
- Site browsing patterns, page visits and session duration
- Login dates, times and frequency
- Gaming and betting history and transaction records
3 Purpose of Data Use
official casino uses your information only for specific and legitimate purposes. We never misuse personal information.
Primary Purposes
- Account registration, verification and management
- Processing deposit and withdrawal transactions
- Preventing fraud, deception and unauthorised access
- Providing customer service and technical support
- Complying with applicable laws and regulations
Secondary Purposes
- Improving service quality and adding new features
- Sending bonuses, promotions and personalised offers (only to users who have consented)
- Ensuring the security and stability of the platform
- Protecting users in accordance with the Responsible Gaming guidelines
If we wish to use your information for marketing, your explicit consent is obtained first. You may withdraw that consent at any time.
4 Data Storage and Security
official casino stores your information on technically secured servers. Our security measures include the following steps:
- SSL (Secure Socket Layer) encryption is used for all data transmission, preventing third-party access while information is being sent.
- User passwords are stored in hashed form — they are never kept in directly readable format.
- Two-factor verification (OTP) is maintained for accessing financial information.
- Internal staff access to information is restricted based on job necessity.
- Regular security audits and vulnerability assessments are conducted.
Your information may be retained for as long as your account is active and for as long as required after the service ends to meet legal obligations.
5 Sharing Data with Third Parties
official casino does not sell or transfer your personal information to third parties for commercial purposes. However, in certain situations some information sharing may be necessary:
Service Providers
Payment processors (bKash, Nagad, Rocket), game software providers and technology support providers are contracted with us. They can access only limited information for their designated tasks and are obligated to maintain confidentiality.
Legal Obligations
Information may be shared with legal authorities when required by court orders, lawful requests from law enforcement agencies or financial crime investigations. Applicable law is fully complied with in such cases.
official never shares your full payment details (such as your complete mobile wallet number or PIN) with third parties. Payment gateways handle transactions directly through their own secure channels.
6 Cookie Policy
Cookies and similar technologies are used on the official casino website. A cookie is a small text file stored in your browser that helps improve the quality of the service.
Types of Cookies
- Essential cookies: Necessary for maintaining login sessions, managing security tokens and saving user preferences. Blocking these cookies will cause many features to stop working.
- Analytics cookies: Used to understand how users navigate the site and to improve the service.
- Functionality cookies: Used for language preferences, theme settings and other personalised experience options.
You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may disrupt the normal functioning of the platform.
7 User Rights
official casino respects every user's rights regarding their information. You have the following rights:
- Right of access: You have the right to know and view what information we hold about you.
- Right to rectification: If any information we hold about you is incorrect, you can request that it be corrected.
- Right to erasure: In certain circumstances you may request that your information be deleted, although some information may need to be retained for a specified period due to legal obligations.
- Right to object to processing: You may object at any time to receiving marketing communications.
- Right to data portability: You may request your information in a readable format.
To exercise these rights or to find out more about official casino, please contact our support team.
8 Minor Protection
official casino provides services only to persons aged 21 and above. We do not knowingly collect any information from minors (under 21 years of age).
Age verification is a mandatory step during registration. If we become aware that a minor is using our services, that account will be suspended immediately and the associated information will be deleted.
If you are aware that a child or minor has created an account on our platform, please notify our support team immediately.
9 Policy Changes
official casino reserves the right to update this privacy policy as needed. The policy may change from time to time due to service expansion, technological changes or legal requirements.
For any significant changes, we will notify users through one or more of the following methods:
- Sending a notice to the registered email address
- Displaying a notification on screen when logging into the platform
- Updating the "Last Updated" date at the top of this page
Continuing to use our services after a change has been made will be considered as your automatic agreement to the updated policy. We therefore recommend reviewing this page regularly.
10 Contact
You can contact us with any questions, concerns or requests to exercise your rights regarding the privacy policy. The official casino support team is available 24 hours a day, 7 days a week in both Bengali and English.
Get instant support using the live chat button on any page of the platform. Available 24/7.
[email protected] — email this address for privacy-related requests.
For answers to general enquiries, you can read our FAQ section — many common questions are already answered there.