official Responsible Gaming — Stay Safe, Enjoy the Game
official casino believes that gaming is for entertainment — not as a source of income. We provide effective tools and support to protect every member.
Keep Your Gaming Balanced
Online casino and betting can be a form of entertainment, but if it goes out of control it can have a negative impact on personal and family life. At official, we want every member to play with awareness and safety. For this reason, we offer various self-control tools that you can use according to your own needs.
Before you start playing, ask yourself one question — is this for your enjoyment, or to escape financial pressure? If it is the latter, you need to take a break. You can find more details about responsible gaming on our frequently asked questions page.
official strictly enforces the 21+ age limit for all members. An age verification process is followed when creating an account, and any underage person creating or using an account is strictly prohibited. Full guidelines on this are provided in our terms and conditions.
Self-Control Tools
Using the tools below, you can set your own gaming limits. Contact official's support team via 24/7 live chat to change any setting.
Set a Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately.
Session Time Limit
Set a limit on how long you can play in one session. Once the set time is up, you will be logged out automatically.
Self-Exclusion
Close your account completely for a set period. During this time you will not be able to log in and will not receive any promotional communication.
Transaction History Review
View your full deposit and withdrawal history at any time and get a clear picture of your monthly spending.
Direct Support
Contact official's 24/7 live chat or email in Bengali. Our team will help you set any limit you need.
Temporary Break
Suspend your account temporarily for one week or one month. You will not be able to play until this break is over.
Request a Limit
Fill in the form below and send it via live chat, or inform the support team directly. Your request will be processed within 24 hours.
This form is a visual sample. Please contact us directly via live chat or email.
Warning Signs
If you notice any of the signs below in yourself, talk to someone you trust or take a break.
- A tendency to deposit money beyond your budget — even by borrowing.
- Trying to recover losses by placing more bets, often called "chasing losses".
- Setting a time limit for playing but repeatedly breaking it and spending more time.
- Hiding your gambling habit from family or friends, or lying about it.
- Neglecting work, studies, or family responsibilities to focus on gaming.
- Feeling restless, irritable, or anxious when unable to play.
- Turning to gaming to escape everyday problems or stress.
Where to Get Support
You are not alone. If you feel you have a problem, get help through any of the options below.
official Live Chat
Bengali support is available 24 hours a day, 7 days a week. Contact live chat directly for self-exclusion or to set any limit.
Email Support
Send a message in Bengali to official's support email. The team can also assist in English.
Family and Close Ones
Talk openly about your problem with a trusted family member or friend. Their support can be very effective.
Professional Counselling
Seek help from a mental health professional or counsellor. Various organisations in Bangladesh provide treatment for behavioural addiction.
Self-Help Resources
Ask our live chat about responsible gaming guides, spending tracking tools, and self-assessment methods.
Peer Support Groups
Talk to others facing the same issue. Community support groups can provide real encouragement.
official's Commitment
official is not just a gaming platform — it is a community where member protection is our highest priority. We continuously improve our safety measures so that every member can play with awareness and confidence.
We never take any action that encourages a member to bet excessively. official believes that for gaming to remain enjoyable over the long term, it needs to be controlled and healthy.
If a member's family or friends feel that the member's gambling habits are a concern, they can also contact us via live chat or email. We take third-party requests seriously.
Under official's privacy policy, all information related to self-exclusion or limits is kept completely confidential. This information is never shared with third parties.
Remember — gaming should always be for entertainment, not as a guaranteed way to earn money. There is always a chance of losing a bet and no strategy can guarantee a win. If you ever feel that gaming is going out of control, take a break immediately and seek support.
Why the 21+ Age Limit Matters
Members must be at least 21 years old to participate at official. This is not just a rule — it is a responsible step to protect younger people.
Developing a gambling or betting habit at an early age can cause long-term mental and financial harm. For this reason, age is verified when creating an account, and any account identified as belonging to an underage person is closed immediately.
If you think an underage person may be using your device or account, keep your account locked and your password private. Consider using parental control software as well.