official Terms and Conditions

1.1 Scope of Agreement

These terms and conditions ("Terms") form a binding agreement between official casino ("official", "we", "us") and any user of this platform ("you", "member"). By creating an account or using the services on the officialcasino.cam website or official's mobile application, you confirm that you fully accept these Terms.

We reserve the right to modify these Terms at any time. Members will be notified by email or via a notice on the platform before any changes take effect. Continuing to use the platform after changes have been made will be considered acceptance of the updated Terms.

1.2 Age and Eligibility Requirements

To open an account on official and participate in any casino or betting activity, you must be at least 21 years old. If identity documents are requested for age verification, you are required to provide them. Accounts belonging to minors will be closed immediately and the associated balance may be forfeited.

2.1 Registration Information

When creating an account, you must provide accurate, complete and up-to-date information — including your full name, date of birth, mobile number and email address. Opening an account with false information is strictly prohibited and may result in account termination.

• Only one account per person is permitted.
• Creating multiple accounts using the same device, IP address or payment method is not allowed.
• Any changes to your account information must be reported to official without delay.

2.2 Login Security

It is entirely your responsibility to keep your account password and login details confidential. You should not share this information with anyone. If you suspect unauthorised access to your account, contact official's support team immediately.

official uses OTP verification to secure accounts. For more details on security, please read our Privacy Policy, which explains how data is stored and protected.

2.3 Account Suspension and Closure

official reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of these Terms.
• Evidence of fraudulent activity.
• Suspicion of money laundering or illegal financial transactions.
• Abuse of the bonus system.

Before closing an account, official will properly review any claims regarding a valid balance.

3.1 Payment Methods

official currently accepts bKash, Nagad and Rocket for deposits and withdrawals. Rocket is the mobile wallet service of Dutch-Bangla Bank. For payments, you must only use a mobile wallet account registered in your own name — use of third-party accounts is not permitted.

3.2 Minimum Limits

The minimum amount for each deposit is ৳500 and the minimum amount for each withdrawal request is also ৳500. Transactions below this amount cannot be processed.

3.3 Withdrawal Processing

Approved withdrawal requests are generally completed within 15 minutes to 2 hours. Before approving a withdrawal, official will verify your identity and confirm that any bonus wagering requirements have been met.

4.1 Welcome Bonus

official offers a 200% bonus on your first deposit, up to ৳10,000. Before withdrawing the bonus, you must wager the bonus amount 25 times. For example: a deposit of ৳1,000 earns a ৳2,000 bonus, giving a balance of ৳3,000, and the wagering requirement is ৳2,000 × 25 = ৳50,000.

4.2 Other Promotions

official runs various ongoing promotions, including a weekly redeposit bonus, a slots festival bonus and a cricket deposit reward. Each promotion has its own wagering requirements and validity period. It is not possible to claim a different bonus while another bonus is active.

• Winnings from a bonus can only be withdrawn once the wagering requirements have been fully met.
• Bonus abuse or bonus arbitrage activity is prohibited.
• official reserves the right to modify or cancel any promotion.

4.3 VIP Cashback

The official VIP programme has three tiers — Bronze, Silver and Gold. The weekly cashback is a portion of the net losses for the week: up to 0.3% at Bronze tier, up to 0.7% at Silver tier and up to 1.0% at Gold tier. Example: if a Silver member has a net loss of ৳20,000 in a week, the cashback is ৳20,000 × 0.7% = ৳140. General questions about VIP rules can be found in the FAQ section.

5.1 Fair Play Obligation

Every game and betting market on official is conducted in a fair and transparent manner. Members may not attempt to influence outcomes through any form of manipulation, software hacking, automated betting scripts or any other dishonest means.

5.2 Prohibited Activities

Any of the following activities are strictly prohibited and may result in immediate account closure:

• Creating multiple accounts to claim bonus benefits.
• Registering using another person's identity.
• Collusion or coordinated betting with other members.
• Use of any automation software (bots).
• Using the platform for the purpose of illegal financial activity.

5.3 Technical Errors

If a game is interrupted mid-way due to network issues, server errors or software faults, official will determine the outcome of the bet based on its records. official reserves the right to reclaim any incorrect payments or bonuses issued as a result of a technical error.

6.1 Self-Set Limits

official believes that gambling should be for entertainment, not a source of financial stress. Members can set their own daily, weekly or monthly deposit limits, session time limits and betting limits from their account.

Options for a temporary break or permanent self-exclusion from your account are also available. For the full responsible gaming guide, visit our Responsible Gaming page, where detailed information on setting limits and getting support is provided.

6.2 Protection of Minors

official is committed to protecting minors from gambling. Parents and guardians are strongly encouraged to use parental control software on devices accessible to their children. If anyone under the age of 21 is able to access the official platform, please notify our support team immediately.

7.1 Data Collection and Use

official collects your personal information for the purpose of account registration and service delivery. This information is never sold to third parties and is used solely for operating and improving the service.

official uses SSL encryption technology to keep all data secure. Full details on how data is collected, stored and used can be found in the site's privacy policy.

7.2 Cookies and Tracking

The official site uses cookies to function correctly and to improve the user experience. By accessing the site, you consent to the use of cookies. Disabling cookies may limit some functionality of the site.

8.1 Limitation of Liability

official provides casino and betting services on its platform but does not guarantee any gaming outcomes. Members bear full financial risk for any losses incurred through gambling. official will not be held liable for issues caused by internet connection disruptions or external factors.

8.2 Complaints and Dispute Resolution

If you have a complaint about a transaction or game outcome, contact official's support team within 72 hours of the incident. official provides 24/7 support in Bengali and English via live chat and email. Email contact: [email protected]

8.3 Applicable Law

These Terms will be governed by applicable law. Any dispute will first be attempted to be resolved through discussion. If no resolution is reached through discussion, the established legal process will be followed.

9.1 Entire Agreement

These terms and conditions form the complete agreement between official and the member, and replace any prior oral or written agreements. If any part of these terms is found to be invalid, the remaining parts will remain fully in effect.

To learn more about official and understand our values and goals, read our About Us page.

9.2 Contact Details

For any questions or comments regarding these Terms, please contact official's support team:

• Live Chat: Available 24/7 within the site
• Email: [email protected]